Pastoral Support

A message from the Pastoral Team, Mrs Shalvey and Mrs Payne:   


Hello to all of our Parents, Carers and wonderful Children,    

We hope that you are all keeping safe and well during this worrying time with the current coronavirus situation we are facing. Miss Payne and I find it very strange as we are no longer encouraging children to come to school, but rather encouraging you all to stay at home! Who ever would have thought that?

We understand this is a very surreal situation we are in. Our routines of work, education, Prayer, family life and social engagements has changed dramatically. This will return, but maybe not in the same way which we are used to.  I would like to share this Reflection with you that I recently read which has helped me to accept and adapt to our ‘new normal;’

“Through the Lord’s resurrection which we have recently celebrated, Jesus calls us to a new life. It is a life based on faith and filled with hope, love and compassion. But it is also a life that calls us to change and grow by letting go of the things that keep us from being the loving persons God made us to be. The baggage we carry varies for each of us but may include our fears, old hurts, anger and prejudice. With Jesus’ help, we can free ourselves from all that binds us.”    

As part of the Pastoral team, we work hard with our children to help them overcome any barriers to their learning and development, in a supportive environment. We also work closely with parents to support them to ensure their children achieve their full potential which sometimes means that we help and support parents who may be facing their own difficulties.

We understand that everybody is impacted differently by the coronavirus, but we want to reassure you that it is ok to feel confused, anxious, upset or worried at this unsettling time. Although school is currently closed, Miss Payne and I will be available to offer any support needed to our children and parents when we re-open.

In the meantime, please take a look at the following websites where you will be able to access support from various organisations if needed.

BARNARDO’S – Support for children, young people and families in need. Contact details:, Helpline telephone: 0121-550-5271.

SHELTER - Housing advise and homelessness. Contact details:,  Telephone helpline number 0300-330-1234      

MIND - Adult support for mental health, benefits and housing.  Contact details: Birmingham, Telephone 0121-262-3555 

  • Support for key worker

  • practical advice for staying at home

  • taking care of your mental health support for work, benefits, and housing

  • talking to children about coronavirus

  • how to talk to your anxious child or teen about Coronavirus and much more


WOMEN’S AID - Provides front line domestic violence and abuse support to women and children in Birmingham and Solihull area. Contact details:

Contact telephone number: 0800 800 0028 (freephone helpline)/   07891 492327 for anyone who would have accessed the drop-in centres.

Any women at risk of homelessness as a result of domestic violence and abuse in Birmingham can call the Housing Options HUB.  Telephone number:  0800 169 9604  


EDWARDS TRUST - Support for Children and Families facing loss and surviving bereavement across the West Midlands.      Contact details:    Bereavement telephone: 0121-454-1705

CRUSE BEREAVEMENT CARE - Support for Children and Families facing loss and surviving bereavement. Open Monday to Friday 9am – 5pm

Contact Telephone number: 0808 808 1677



Birmingham Children's Trust -


COMMUNITY EDUCATIONAL PSYCHOLOGY - Offer family telephone support for those living in Solihull - 5 days a week 

Contact telephone number: 0121 779 1734


  • How best to look after your own and/or your child mental and emotional wellbeing on a daily basis

  • How to talk with children about COVID - 19 and their worries relayed to it

  • How to support children to engage with learning at home

  • How best to maintain social connections whilst complying with social distancing

  • How to manage behaviour that can be challenging or difficult to manage 

FOOD BANK VOUCHERS - These can be obtained from school.


Your local Children’s Centre will also be able to offer you advice and may sign post you to other appropriate organisations.


We also know that lots of children will be over hearing adult conversations, listening to the news, and have access to social media etc, all of which may leave them feeling confused and frightened. Please have a look at these links with your children to help them understand about coronavirus, social distancing and self-isolation as they may benefit from a simple explanation;


Further support can also be accessed through:

CHILDLINE- 0800 1111


SHOUT 24/7 - free text service for children-  text to 85258




provides simple mindfulness activities to do with children


PAUSE - is a drop in mental health and emotional well-being service for under 25s it is currently offering telephone support from 10 am - 6 pm 7 days a week for children and their parents.

contact no: 0207 841 4470 



OUR ROOTS CIC offers free telephone counselling (CBT or talk therapy)

Telephone : 0121 439 9045 



In today’s society, there are many parents who can feel overwhelmed when trying to juggle work commitments with family life. How often do you hear “I don’t know where the time goes” or “I’ve so much to do but so little time to do it?” We should therefore embrace this time and share each moment to do the things that we all take for granted. Talk to our children more, listen to their long drawn out stories, let them make a mess in the kitchen, and most importantly, let them be children in their own homes with the people they love most.

For support, advice and information in a crisis please contact one of the following:

- Your GP or out of hours service

- Samaritans on 116 123 free 24hr support

- Police -Call 111 (open 24 hours a day, 365 days a year)

- SANELINE on 0845 767 8000 (open 4:30 pm – 10:30pm every day)

- CALM helpline 0800 58 58 58 open 5pm – Midnight 365 days a year


We miss you all and look forward to being back in school where we may continue to implement our school moto, “Learn to Love, love to learn” and share our experiences.

We will continue to keep you and your families in our thoughts and prayers.

0121 783 7232

©2020 by St Bernadette's Catholic Primary School.